Macon-Bibb County remains one of the top cities in the country to resolve issues reported by the public using the SeeClickFix online and mobile application. Since July 2015, SeeClickFix has ranked the top 30 cities in America by the number of issues resolved, and Macon-Bibb has spent most of the time in the Top 10, broken into the Top 5 in December, and earned a Top 10 for all of 2015.
In addition to the rankings, SeeClickFix used Macon-Bibb’s success with the system registering people for new garbage and recycling carts in its year in review graphic. We have also been featured in 2015 on several blogs and videos produced and promoted by SeeClickFix, as well as having the opportunity to present at a national conference and on a national webinar on how to use technology to help the public. All of their rankings and infographics can be found at http://blog.seeclickfix.com.
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the issue has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.
Requests can be made and issues reported via Macon-Bibb County’s website and/or the free mobile application. People without online or mobile capabilities can report issues by calling Customer Service at 478-751-7400. SeeClickFix should only be used to report non-emergency issues; if a situation is an emergency, dial 9-1-1.
SeeClickFix is a place-based reporting platform which allows residents to document neighborhood concerns and improvements alike, ranging from litter to damaged sidewalks to missing garbage carts. Using this real-time, online reporting system can increase productivity, efficiency, and transparency for many city services and departments.
SeeClickFix is very user-friendly, utilizing drop down selection menus and simple clarifying questions. When submitting issues via mobile app, for example, residents can select from a list of issues and provide a description, including location and picture. Once the resident submits an issue, anyone ‘watching’ the area will receive an alert. Representatives in the departments can then acknowledge the service request, route it to the person, and update the request—and residents following the issue—once it’s been resolved.